Website Terms of Use is a website operated by Innovative Pet Products Pty Ltd (ABN 95158521610) of Unit 11B, Minnie Central, 82-86 Minnie St, Southport QLD 4215, Australia. 

We reserve the right to reject any order you place with us for any reason. You may only place orders via this website for private and domestic purposes, except if you are a registered on-seller.

We expressly prohibit purchases for resale and/or reselling any Innovative Pet Products’ product as part of any business (including any on-line business) unless agreed in writing by us.

By using our website, you accept and agree to our Terms and Conditions and our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and inform you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

Website Content

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of Innovative Pet Products and are protected by copyright, trade mark and other intellectual property laws. The use of any of Innovative Pet Products’ trademarks is strictly prohibited unless we provide prior written consent.

Unless otherwise indicated, copyright in the information on this website is owned by Innovative Pet Products. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose, except where permission has been expressly provided by Innovative Pet Products Pty Ltd in writing.


All purchases via the website are transacted in Australian dollars or in the currency indicated by the Shopify software for users outside Australia.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

Innovative Pet Products reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Innovative Pet Products will notify you of any error in pricing and you may elect to not purchase any good/s where the price has been corrected.


We accept payments by credit card from Visa, MasterCard and American Express as well as other payment forms available at check-out.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.


Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.


In Australia, all orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-2 business days and the delivery time will depend on Australia Post.  We note that there have been significant delays in delivery in some geographies.

Outside Australia, all orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-3 business days and the delivery time will depend on the local Postal Service carrier(s).

Our warehouses are a Monday to Friday operation, and subject to Public Holidays.
If your order is placed after 1pm, on a public holiday or on a Saturday or Sunday, it will be be considered to have been received on the next business day.  That being said, we will do our utmost to get your delivery dispatched at soon as we ca.

Delivery Charges

The delivery charges referred to in our Delivery Methods Information do not include any applicable importation charges, taxes and duties by customs. You are responsible for all such taxes and duties.

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Gift Vouchers 

Gift Vouchers can be redeemed at checkout. The value of a Gift Voucher will be issued as credit in your account. Other terms and conditions may prevail as specified in the gift voucher.

Gift Vouchers are valid for 1 year only and cannot be returned or exchanged for cash.

All returned items that were paid for with a Gift Voucher will be refunded as a store credit for you to use against a future purchase.

If you return an item paid for by both a Gift Voucher and credit card you will be refunded on your credit card up to the amount of your initial credit card purchase, and the remaining amount will be refunded as store credit.

Promotional discount codes cannot be applied to gift voucher purchases.

All Gift Vouchers are in the currency denominated at purchase.

Customer Ratings and Reviews and Questions and Answers Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Innovative Pet Products Pty Ltd.

By submitting any content to Innovative Pet Products, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content;
  • All “moral rights” that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 13 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Innovative Pet products and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Innovative Pet Products Pty Ltd a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Innovative Pet Products Pty Ltd’s sole discretion. Innovative Pet Products Pty Ltd reserves the right to change, condense, withhold publication, remove or delete any content on Innovative Pet Product’s website(s) that Innovative Pet Products Pty Ltd deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Innovative Pet Products Pty Ltd does not guarantee that you will have any recourse through Innovative Pet Products Pty Ltd to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Innovative Pet Products Pty Ltd reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Innovative Pet Product Pty Ltd, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Innovative Pet Product Pty Ltd, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.